return policy

At Petsense we strive to provide a world class shopping experience, so if you are not satisifed with a purchase made in store, simply bring the item in its original condition and packaging back to the store to be returned.

RETURNS ARE SUBJECT TO THE FOLLOWING:

RETURNS OR EXCHANGES WITH A RECEIPT:

  • We will gladly return cash or credit card purchases in the first 60 days from date of purchase.
  • Refunds will be given in the same form as the original payment ONLY.

RETURNS OR EXCHANGES WITHOUT A RECEIPT OR OLDER THAN 60 DAYS:

  • Customer must present a valid ID to store with product and we will issue a merchandise credit.
  • Without a receipt, you will receive the last sale price on items returned.

ALL PETSENSE RETURNS AND CONDITIONS ARE SUBJECT TO THE APPROVAL OF MANAGEMENT.


Petsense offers quality pet products at competitive prices, made possible by purchasing direct from our vendor partners. In addition, Petsense offers a variety of professional pet services to improve the pet’s well-being. We operate our business at a level of integrity beyond reproach and promote responsible pet ownership through pet adoptions, community involvement and education.

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wowteam@petsenseonline.com

Mailing Address:
14301 N. 87th Street Suite 203
Scottsdale, AZ 85260

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