Not satisfied with your purchase and need to return it? No problem! Our ultimate goal is to make your return experience as quick and easy as possible. Your satisfaction is guaranteed, and we are committed to doing whatever it takes to ensure you enjoy your purchase and your experience with Petsense. 

60 DAY RETURN POLICY

If you're not completely satisifed with any item you purchased from Petsense, return it to us with proof of purchase within 60 days from the purchase date to exchange or return an item at its original purchase price.  All returns require a proof of purchase in order to accurately refund your original purchase price. 

    PROOF OF PURCHASE

    For store purchases, the cash register receipt serves as a proof of purchase for items bought at your local Petsense store.
    Store returns without proof of purchase or after 60 days from purchase date require a store manager's approval. Approved returns without a receipt require a valid State or Federal ID. If approved, the item will be returned for the current item price and any refund will be issued in the form of a Merchandise Return card. Approved returns with a receipt after 60 days from purchase date will be refunded as described in the Refunds section.

    REFUNDS

    Refunds for items returned to your local Tractor Supply store are made by crediting the original method of payment if proof of purchase is provided; in some cases a store-only Merchandise Return card will be issued.

     Original Payment: Refund Issued in Form of:
    Cash Cash*
    Credit Card Credit issued to same credit card account
    Debit Card Cash*
    Gift Card Merchandise Return Card (Store Only)
     *Subject to available store cash on hand

    REFUND EXCEPTIONS

    Petsense gift cards cannot be returned or redeemed for cash or credit except where required by law.

    Items acquired through a "FREE" promotion at Petsense cannot be refunded.